Troubleshooting

What happens if the Moneris PAYDTM card reader or PIN pad do not work when they arrive?

Here are a few troubleshooting steps to try when testing the PAYD® card reader or PAYD PIN pad. Read More...

What happens if I accidentally delete the PAYD® App or I lose my phone? How do I download the PAYD App again?

If you are using an Apple® or AndroidTM device, you can download the PAYD App from the Apple App Store or Google® Play. Read More...

What happens if I forget my password for the PAYD® App or Moneris PAYDTM Administration?

From a computer you can log into Moneris PAYDTM Administration. Click on Forgot password? to reset the password. Read More...

What happens if I forget my User ID or Store ID?

If you have lost or forgotten your User ID or Store ID, please login to Merchant Direct® and send us a message indicating that you need a new ID. Read More...

What happens if I forget my Merchant ID?

Please log into the Merchant Direct® Message Centre and send a message to contact our support team. Read More...

What happens if I forget my login credentials for Merchant Direct®?

You may reset your Merchant Direct password through the "Forgot password" link on the Merchant Direct Login Screen. Read More...

What do I do if I receive the following error message: "Application PAYD® already exists"?

Delete the earlier version and download/install the latest version of the PAYD App from your mobile device. Read More...

What do I do if I receive the error message "Card Read Error. Please swipe again."?

You are receiving this error message because the card data was not read properly. Read More...

What do I do if I receive the following error message: "Login Failed. Please Try Again."?

Try signing in again. Make sure that you pay careful attention to the way that you enter your User ID, Store ID and passwords. These fields are case sensitive. Read More...

Why is the card number and amount already pre-populated?

The card number and amount may be showing as already populated because you may still be in the Demo Mode. Read More...

Why do I see transactions in my reports that I do not recognize?

You may be seeing transactions in your reports that you do not recognize because you are still in Demo Mode. Read More...

I reset my password but I did not receive a new password?

Your new password will be sent to you via email to the email address that we have on file for the user account. Read More...

My Moneris PAYDTM PIN pad was stolen. How do I replace it, and is there a fee for doing so?

If your PAYD® PIN pad is stolen, please call Moneris® Service Centre immediately for assistance with next steps. Read More...

®PAYD, MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. BLUETOOTH is a registered trade-mark of Bluetooth SIG, Inc. APPLE, IPAD and IPHONE are trade-marks of Apple Inc., registered in the U.S. and other countries. EMV is a registered trade-mark of EMVCO, LLC. VISA is a registered trade-mark of Visa International. MASTERCARD is a registered trade-mark of MasterCard International Incorporated. INTERAC is a registered trade-mark of Interac Inc. DISCOVER is a registered trade-mark of Discover Financial Services. AMERICAN EXPRESS is a registered trade-mark of American Express Company. TM MONERIS PAYD, PAYD PRO and PAYD PRO PLUS are trade-marks of Moneris Solutions Corporation. ANDROID is a trade-mark of Google Inc. All other marks or registered trade-marks are the property of their respective owners.