Technical Questions

Can I set a transaction to bill at a future date?

The PAYD® App does not offer the ability for deferred payments, it only allows you to process a transaction in real time. Read More...

Can I store credit card details to be billed in the future?

The PAYD® App does not offer the ability to store card information for future transactions. Read More...

How can I change the language setting for the application?

For Apple® and AndroidTM devices, the language of the PAYD® App is dependent on the language of your mobile device. Read More...

Do I have to to be in a 3G/4G or wifi service area to access the PAYD® App?

Yes, the PAYD App relies on Internet access. Please contact your mobile internet service provider for confirmation of your coverage. Read More...

Do I need to change my data plan?

The PAYD® App requires that you have Internet access. Please contact your service provider if you are unsure about whether your mobile device has this functionality. Read More...

How can I order more than one Moneris PAYDTM PIN pad?

You can order additional PAYD® PIN pads by calling us at 1-855-423-PAYD (7293). Read More...

How do I resend an email receipt?

You can resend a copy of the receipt through the PAYD® App or Moneris PAYDTM Administration. Read More...

How do I update the address or phone number on the customer receipt?

The address and phone number can be updated by logging into Moneris PAYDTM Administration, going to Settings, then to Store Settings. Read More...

How often will I need to reset my PAYD® App password?

The PAYD App will prompt you to update your password at least once every 90 days. Read More...

How will I be notified of updates to the PAYD® App?

If you have downloaded the PAYD App from the Apple® App Store or Google® Play, you will receive notifications when new versions are available. Read More...

I cannot find the PAYD® App in the Apple® App Store.

The PAYD App is available at the Apple App Store or Google® Play by searching "PAYD". Read More...

I use an AndroidTM tablet/iPad®; which app should I download?

The PAYD® App available via Google Play is compatible with both Android Smartphones as well as Android Tablets. Read More...

I tried to download the PAYD® App but it says that I am using an unsupported device.

If you are attempting to download the PAYD App on a PC browser, you will not be able to proceed as the PAYD App is only available using a mobile device such as a smartphone or a tablet. Read More...

If I switch my iPhone® smartphone to an AndroidTM smartphone, do I need a new Moneris PAYDTM PIN pad?

No. You can re-configure the PAYD® PIN pad to your new smartphone by following the Bluetooth® pairing steps that you received in your Welcome Kit. Read More...

Is the card transaction encrypted?

The Moneris PAYDTM card reader is designed to encrypt card data at the moment the card is swiped. Read More...

Is the PAYD® App password required on my smartphone?

Yes. You must enter your PAYD App password to log into and access the PAYD App. Read More...

What happens if I receive a call while I am making a transaction?

The PAYD® App is designed so that the transaction will still process if you receive a call and you should receive confirmation once your call ends. Read More...

I use an AndroidTM tablet/iPad®; which app should I download?

The Android App available via Google Play is compatible with both Android Smartphones as well as Android Tablets. Read More...

Why are two email receipts sent to my customers?

When processing a transaction, if an email address is entered on the transaction screen (i.e. Purchase), then an email receipt will be automatically sent once the transaction is processed. Read More...

Will the PAYD® App work with other card readers?

For security reasons, the PAYD App will only work with card readers provided by Moneris®. Read More...

®PAYD, MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. BLUETOOTH is a registered trade-mark of Bluetooth SIG, Inc. APPLE, IPAD and IPHONE are trade-marks of Apple Inc., registered in the U.S. and other countries. EMV is a registered trade-mark of EMVCO, LLC. VISA is a registered trade-mark of Visa International. MASTERCARD is a registered trade-mark of MasterCard International Incorporated. INTERAC is a registered trade-mark of Interac Inc. DISCOVER is a registered trade-mark of Discover Financial Services. AMERICAN EXPRESS is a registered trade-mark of American Express Company. TM MONERIS PAYD, PAYD PRO and PAYD PRO PLUS are trade-marks of Moneris Solutions Corporation. ANDROID is a trade-mark of Google Inc. All other marks or registered trade-marks are the property of their respective owners.