How to - TERMINAL MENU

Can I process a keyed transaction through the PAYD® App?

If you are using an Apple® device, remove the Moneris PAYDTM card reader from the headphone jack prior to starting the transaction. Read More...

If a card is declined, will I see a "Declined" message on my smartphone?

Yes, if you try to process a transaction and the card is declined, you'll receive a "Declined" message on the receipt page. Read More...

Can a cash transaction be voided?

Cash transactions can be reversed and listed as a refund but will not affect your credit card transactions. Read More...

What is a purchase transaction?

A credit card purchase transaction charges an amount on a credit card. A debit card purchase transaction charges an amount on a debit card. Read More...

What is a preauthorized transaction?

A preauthorization transaction acts as a hold for funds on a credit card. Read More...

How do I cancel/reverse a preauthorization transaction?

If you would like to reverse a preauthorization, please refer to the capture transaction and process the capture in the amount of $0.00 Read More...

What is a capture transaction?

A capture transaction is designed to refer back to a previously processed Preauthorization transaction. Read More...

What is a return transaction?

Return transactions are processed as either a void or a refund. Read More...

How do I process a cash transaction?

To accept a cash payment, please follow these easy steps. Read More...

What is an Order ID?

An Order ID is a field is used to uniquely identify your transaction. Read More...

What is a Customer ID?

The Customer ID field is available if you would like to provide an identifier, such as a customer number, a membership number, an invoice number, etc. Read More...

When I search for transactions to capture, in what order are the transactions listed?

The transaction will be listed in order of the date/time they were processed. Read More...

When I search for transactions to capture/refund, why do I only see a few, and not all, transactions?

When in the TERMINAL --> Capture screen, the search result will only display the preauthorization transactions that have yet to be captured. Read More...

Why can I not find any preauthorization transactions in the return screen?

A preauthorization transaction acts as a hold for funds on a card. No funds will have been deducted from the card until a capture is processed. Read More...

When I process transactions I receive a response that says "INCOMPLETE" and the date is "NULL".

When you see this error messages, it means that an error occurred while attempting to process the transaction. This error may occur in a number of scenarios. Read More...

Can I add the Customer ID after the transaction has processed?

Unfortunately, the Customer ID must be submitted at the time the transaction is being processed and it cannot be updated afterward. Read More...

Can I cancel a void after it has been processed?

Unfortunately, once a void transaction has been processed it cannot be reversed. Read More...

Can I cancel a refund after it has been processed?

Unfortunately, once a refund transaction has been processed, it cannot be reversed. Read More...

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