How to - REPORTS MENU

Where can I find reports on chargebacks?

You can view the chargeback reports on Merchant Direct®, our Moneris® self-serve reporting portal. Read More...

What is the difference between the transaction report and batch report?

The transaction report will display all transactions that have been processed and various transaction types. The batch report will display the total amount that has been settled and deposited into the merchant's bank account. Read More...

How do I find transaction reports that are older than 90 days?

The transaction reports within the PAYD® App can only provide 90 days of data. For archived transaction reports, please refer to Moneris PAYDTM Administration. Read More...

How do I search for a transaction using the "Amount" field?

When searching for a transaction using the "Amount" field, you must enter the exact amount of the transaction that you are searching for. Read More...

What is a batch number?

At the end of each day that a transaction is processed, Moneris® will close the batch and prepare these processed transactions for settlement and deposit. A batch number is assigned when each batch is closed. Read More...

What is batch status?

The batch status indicates whether the batch was closed in balance or out of balance. This data shows any discrepancies between what the Moneris® host has on file versus what the PAYD® App displays. Read More...

What is the current batch?

The current batch displays all of the transactions that have been processed today and are ready for settlement. Read More...

What is a Terminal ID?

A Terminal ID is a number that is assigned when a new account is set up. Read More...

Why are some transactions listed in red in the transaction reports?

The transactions listed in red indicate declined or error transactions. Read More...

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