General Questions

What merchant/business name will be displayed on the cardholder's statement?

The business name that you indicated on the application at account sign-up will be displayed on any cardholder's credit or debit card statements. Read More...

How long does it take for my application to be approved?

A decision regarding your application will be provided within 2-3 business days. Read More...

Can I cancel my PAYD® account at any time?

Yes, you can cancel your PAYD account by simply logging into Merchant Direct® and sending us a cancellation request from Message Centre. Read More...

Can I sign into multiple devices with the same Username?

We recommend creating an additional Username for each individual so that there is no need to share user accounts by multiple users. Read More...

How do I update the address or phone number on the customer receipt?

The address and phone number can be updated by logging into Moneris PAYDTM Administration, go to Settings then Store Settings. Read More...

How do I update my business name?

To update your business name, log into the Merchant Direct® Message Centre and contact our support team. Read More...

What is PAYD ProTM?

PAYD Pro is a mobile app that connects to a lightweight and portable Bluetooth® companion device, turning your Apple® or AndroidTM device into a point-of-sale (POS) solution. Read More...

How long will it take for my Moneris PAYDTM card reader and/or Moneris PAYD PIN pad to arrive?

You should receive your PAYD card reader and/or PAYD PIN pad by courier within approximately seven to ten business days of receiving your Welcome email. Read More...

How does PAYD ProTM guard against fraud?

PAYD Pro helps small business owners fight fraud and reduce chargebacks by enabling processing of more secure payment methods like EMV® Chip and PIN-enabled cards and contactless cards. Read More...

How many Moneris PAYDTM card readers can I order?

As many as you would like. Additional PAYD® card readers can be purchased for $10.00 + tax. Read More...

How many smartphones can work with one Moneris PAYDTM PIN pad?

A PAYD® PIN pad works with one smartphone at a time. Read More...

What address and phone number will be displayed on the transaction receipt?

This is not completed at set-up. The address and phone number can be added by logging into Moneris PAYDTM Administration. Read More...

Is there a limit to the number of users that can be added on a Store ID?

No. You can add as many users as you wish on a Store ID. Read More...

What merchant/business name will be displayed on the transaction receipt?

The business name that you indicated on the application at account sign-up will be displayed on the transaction receipt. Read More...

What is the difference between Moneris PAYDTM Administration and Merchant Direct®?

Moneris PAYD Administration offers real time transaction reporting while Merchant Direct will provide reporting after the batch has closed and the transactions have settled. Read More...

What is the difference between PAYD ProTM, PAYD® and the e-Select Plus® Mobile App?

PAYD Pro is Canada's first smartphone-based mobile Interac® Debit and credit payment solution. Read More...

When would I use Merchant Direct®?

Merchant Direct is your online reporting tool where you can obtain information on the following. Read More...

®PAYD, MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. BLUETOOTH is a registered trade-mark of Bluetooth SIG, Inc. APPLE, IPAD and IPHONE are trade-marks of Apple Inc., registered in the U.S. and other countries. EMV is a registered trade-mark of EMVCO, LLC. VISA is a registered trade-mark of Visa International. MASTERCARD is a registered trade-mark of MasterCard International Incorporated. INTERAC is a registered trade-mark of Interac Inc. DISCOVER is a registered trade-mark of Discover Financial Services. AMERICAN EXPRESS is a registered trade-mark of American Express Company. TM MONERIS PAYD, PAYD PRO and PAYD PRO PLUS are trade-marks of Moneris Solutions Corporation. ANDROID is a trade-mark of Google Inc. All other marks or registered trade-marks are the property of their respective owners.