Financial Questions

How do I update the bank account used for depositing my funds?

To update your bank account, log into the Merchant Direct® Message Centre and contact our support team. Read More...

Can I accept Visa® Debit?

We do not accept Visa Debit at this time. Read More...

Are you going to run a personal credit check on me?

Yes. Please note that the option to run a commercial credit check instead of a personal credit check is not available for PAYD® or PAYD ProTM accounts. Read More...

What transaction fees will I be charged?

For PAYD® and PAYD ProTM, a rate of 2.65% applies to Visa®, MasterCard®, Discover®, American Express®1 and JCB1 credit card transactions that are swiped, tapped or inserted. Read More...

What credit cards can I accept?

Visa®, MasterCard®, Discover®, American Express®1 and JCB1 credit cards can be accepted. Read More...

When will I receive my money for payments I've processed?

It will usually take 1 to 2 business days for deposits to appear in your bank account. Read More...

Is there a limit to how much you can process with PAYD®?

There is no limit to how much you can process with PAYD, but if you exceed $5,000 in transaction volume in one month, we will delay depositing the amount(s) over $5,000 to your account for 7 business days. Read More...

Is there a limit to how much you can process with PAYD ProTM?

Unless otherwise permitted by your merchant agreement, you may process up to $10,000.00 per month in credit card transaction dollar volume. Read More...

What happens if a customer disputes a charge?

If one of your customers disputes a charge, Moneris® will initiate a chargeback to your account. Read More...

What are the reasons for a chargeback?

Moneris® does not decide which transactions are charged back. Read More...

What happens when a chargeback occurs?

When a chargeback occurs, we will send you a notification about the transaction in dispute. Read More...

What can I do to avoid chargebacks?

Noted below are tactics that can be used to reduce chargebacks. Read More...

How can I view the fees I've been charged?

You can view the fees associated with transactions that you’ve processed through Merchant Direct®, Moneris®' self-serve reporting portal. Read More...

Why would my batch close out of balance?

If you find that your batch is out of balance, please log into the Merchant Direct® Message Centre and contact our support team. Read More...

How do I close a batch?

The batches will be automatically closed for you on a daily basis and the funds will be deposited into your bank account. Read More...

Is there a transaction fee for inputting a cash transaction?

No, there are no fees for cash transaction. These transactions are available for tracking purposes only. Read More...

Can I accept debit cards?

Yes, with PAYD ProTM you can accept Interac® Debit cards. Read More...

When will I be billed for the Moneris PAYDTM card reader?

You will not be billed for the first PAYD® card reader provided with your merchant account. If you order additional PAYD card readers, they will be invoiced when they are deployed. Read More...

What happens if I accept a credit card type other than Visa®, MasterCard®, Discover®, American Express®1, and JCB1?

If you accept a credit card type other than Visa, MasterCard, Discover, American Express1, and JCB1, the transaction will be declined. Read More...

I have not received any transaction deposits in the last few days.

Fund deposits may be delayed in the following scenarios: Read More...

I have begun processing transactions but have never received a deposit.

Check to ensure you are not in Demo Mode as all transactions will be sent to a simulator and not to a real credit card issuer. Read More...

When will my batch close?

PAYD® and PAYD ProTM are set to automatically close the batches on a daily basis between 10-11pm EST. Read More...

Why has my batch not closed in the last few days?

Batch closure may not occur in the following scenarios: Read More...

When will the fees be deducted from my account?

Transaction fees are deducted daily for any transactions that you have processed. Read More...

What bank account will my transactions be deposited into?

The bank account that you provided when you signed-up for PAYD® or PAYD ProTM will be used to deposit your funds. Read More...

What bank account will the fees be billed to?

The bank account that you when you signed-up for PAYD® or PAYD ProTM will be used to deduct any applicable fees. Read More...

I have a concern with the fee amount I was billed. Who do I speak to?

To review any fees that have been billed to your account, simply log into Merchant Direct® and refer to your monthly or daily statement. Read More...

Why did the transaction decline? Can I get more details?

The cardholder's issuing bank provides the response codes that are displayed. Please ask the cardholder to contact their issuing bank for further details. Read More...

Can I open a USD account for PAYD ProTM?

At this time, PAYD Pro is only available for Canadian currency. Read More...

Do I need to set up a business bank account for PAYD® or PAYD ProTM?

No. We can deposit the funds into your personal bank account. Read More...

What is the CVD?

The CVD is also referred to as the Card Verification Digits. Read More...

®PAYD, MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. BLUETOOTH is a registered trade-mark of Bluetooth SIG, Inc. APPLE, IPAD and IPHONE are trade-marks of Apple Inc., registered in the U.S. and other countries. EMV is a registered trade-mark of EMVCO, LLC. VISA is a registered trade-mark of Visa International. MASTERCARD is a registered trade-mark of MasterCard International Incorporated. INTERAC is a registered trade-mark of Interac Inc. DISCOVER is a registered trade-mark of Discover Financial Services. AMERICAN EXPRESS is a registered trade-mark of American Express Company. TM MONERIS PAYD, PAYD PRO and PAYD PRO PLUS are trade-marks of Moneris Solutions Corporation. ANDROID is a trade-mark of Google Inc. All other marks or registered trade-marks are the property of their respective owners.