Account Setup

How do I begin accepting payments with PAYD®?

Simply follow the steps below to begin accepting payments on the go with your Moneris PAYDTM card reader: Read More...

How do I begin accepting payments with PAYD Pro®?

Simply follow the steps below to begin accepting payments on the go with your Moneris PAYD® PIN pad: Read More...

I was interrupted while trying to activate and now am receiving an error that says "request could not be completed". What should I do?

This error message is generated for security reasons to ensure that an unauthorized person is not able to continue the activation process in your absence. Read More...

I've lost my Welcome email. How can I get another copy sent to me?

To have the Welcome email resent to you, please contact us at info@getpayd.com. Read More...

What mobile platforms is PAYD ProTM compatible with?

PAYD Pro is compatible with many Apple® and AndroidTM devices. Visit the Compatibility page to view a list of compatible devices. Read More...

I haven't received my Welcome email yet.

Welcome emails are sent within 2-3 business days once an account application has been approved. Read More...

I wasn't able to complete the activation process. What do I do?

If you entered a Username and contact information and saw the page that asks for the Security Questions and stopped the process at this point, you can simply login to Moneris PAYDTM Administration. Read More...

How do I cancel my PAYD ProTM account or switch back to PAYD®?

To cancel your PAYD Pro account or switch back to PAYD, please call the Moneris® Service Centre at 1-855-423-PAYD (7293). Read More...

How long does it take for my application to be approved?

A decision regarding your application will be provided within 2-3 business days. Read More...

I have completed an application but have not received a response. What do I do?

Welcome emails are sent within 2-3 business days once an account application has been approved. If it has been longer than 3 days, please contact us at info@getpayd.com. Read More...

How do I begin accepting payments using the Moneris PAYDTM PIN pad and the Locqus App?

Simply follow the steps below to begin accepting payments on the go with your PAYD® PIN pad: Read More...

How do I begin accepting payments using the Moneris PAYDTM card reader and the Locqus App?

Simply follow the steps below to begin accepting payments on the go with your PAYD® card reader: Read More...

How do I complete Bluetooth® pairing with legacy mode?

Click here for instructions on pairing your mobile device with the Moneris PAYDTM PIN pad in legacy mode. Read More...

How do I begin accepting payments with the PAYD® App and the Moneris PAYDTM PIN pad?

Simply follow the steps below to begin accepting payments on the go with your PAYD PIN pad: Read More...

®PAYD, MONERIS and MERCHANT DIRECT are registered trade-marks of Moneris Solutions Corporation. BLUETOOTH is a registered trade-mark of Bluetooth SIG, Inc. APPLE, IPAD and IPHONE are trade-marks of Apple Inc., registered in the U.S. and other countries. EMV is a registered trade-mark of EMVCO, LLC. VISA is a registered trade-mark of Visa International. MASTERCARD is a registered trade-mark of MasterCard International Incorporated. INTERAC is a registered trade-mark of Interac Inc. DISCOVER is a registered trade-mark of Discover Financial Services. AMERICAN EXPRESS is a registered trade-mark of American Express Company. TM MONERIS PAYD, PAYD PRO and PAYD PRO PLUS are trade-marks of Moneris Solutions Corporation. ANDROID is a trade-mark of Google Inc. All other marks or registered trade-marks are the property of their respective owners.